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Are the people working on your system Certified? March 10, 2016

Posted by Ivor's Window to the IT and CRM World in CRM, Microsoft CRM 2016, Microsoft Dynamics CRM, Training.
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Beetle 700 by 438

As a young chap I had a 50cc motorcycle and then upgraded to a VW beetle, both of which I serviced myself, using the manual, plus some hints from my Dad I was able to change the plugs, adjust the timing and replace all the filters etc.

However today if I look under the bonnet of a new car, I can hardly recognise anything, and am sure that if I had a go with some spanners, screwdrivers and other tools I would make a really big mess. I therefore assume that the technicians at the garage actually know how to interact with this new technology.

Software has now reached an interesting juncture, products such as Microsoft CRM are now exceptionally complex with many very deep layers of functionality and when it comes to ERP systems such Microsoft Dynamics NAV again there is a staggering amount of capability inherent in these systems.

The software manufacturers are doing a wonderful job of trying to make complex software easy to use and intuitive. Hiding menus seems to be one of the methods that are used, the experts however do know how to get in behind the scenes.

On a smaller scale, just take for example Microsoft Word, how many of you have actually clicked on every menu at the top and investigated every single functionality? The product is bristling with features that many are just unaware of, unless you have taken an advanced course, or like me curiosity has made you go looking at all of the menus.

This brings me onto the subject of certification, to really get the best out of your CRM or ERP software you really need to be dealing with people who are certified in the product. I also encourage the end users of these systems to undertake advanced user training themselves. It’s not quite the same certification needed by your local doctor and not really a matter of life and death. However as is the case with my high tech motor vehicle, I feel much better when I realise that a certified person is actually doing the work, especially when he is working on the brakes.

 

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